Frequently Asked Questions

 

What does WYSIWYG stand for?

WYSIWYG stands for What You See Is What You Get and in this case it is used to refer to an HTML editor that allows you to edit HTML code as you would in a word processor, rather than editing the actual code yourself.

 

What is a WYSIWYG Editor?

WYSIWYG stands for What You See Is What You Get and in this case it is used to refer to an HTML editor that allows you to edit HTML code as you would in a word processor, rather than editing the actual code yourself. So what you see in the editor is what you would see on your website.

 

Can I use WysiwygPro to edit HTML pages on my site?

WysiwygPro is not a content management system; it is a WYSIWYG editing component. It was designed so that website owners could easily add word processor style editing to Content Management Systems, Web Email Systems and other web applications.

 

Can I include WysiwygPro in my website?

Yes, this is exactly what WysiwygPro is intended for! If you intend to sell WysiwygPro along with your own commercial product you need to purchase a Single Application License.

 

Do you offer a free trial?

We do not supply demo or trial versions for any of our scripted products.  In our experience, these contribute to an excessively high risk of copyright infringement.

We do offer a full money back guarantee on all our products.  And, we will always honor the full amount of any purchase toward a future license upgrade.

 

Can I purchase a lesser license and upgrade later?

We will ALWAYS honor the full amount of any purchase toward a future license upgrade.  When you're ready to buy the upgraded license, simply complete your purchase transaction from our website at full price.  Then, send us an email requesting a refund of your earlier purchase.

We will process your upgrade refund request within one business day.  In most cases, refunds of this type are completed within just a few hours.

 

Do you offer a money back guarantee?

We take great pride in offering what we believe are high quality products and services, and endeavor to conduct our business affairs with a high degree of integrity.

To this end, if you are unhappy with any product or service we have provided, we will happily and promptly refund the entire amount of your purchase.  Simply send us an email within 30 days of the date of your purchase.

Purchases may be made directly from our websites using your Visa, Master Card, Discover or Amex credit card.  You may also elect to purchase items on some of our websites using PayPal.  Products are available for IMMEDIATE download once your online transaction is completed.  Installation instructions are included in the download file.

If a PayPal option is not explicity available on one of our sites, you can always purchase that product by sending your payment to us via paypal using our paypal account, paypal@vizimetrics.com.  If you do purchase one of our products using paypal, we will email the latest download file once your paypal payment clears our bank.

 

I purchased a license for version 2 recently, can I get a free upgrade?

With the release of WysiwygPro 3 we have raised our prices for the first time since 2002. To upgrade from version 2 customers simply pay the price difference between their current license and the new one. We beleive that this is fair to everyone regardless of when they purchased their license.
 

Are updates free?

Updates are free and occur regularly and may contain bug fixes which may occasional new feature. Upgrading to a new version is not free. 

 

What support will I receive?

You will receive free support via email and through our support ticket system for the entire lifetime of the product. For developers we also have a comprehensive manual with over 300 pages of articles, tutorials and API references. Please see the support page of this website.